Cancellation & Return Policy

At TokyoCakeShop.Com, we understand that plans can change. If you need to cancel or modify your order, please contact us by email or phone as early as possible. Cancellation requests must be made before your order enters the preparation process. Once a cake has been prepared or dispatched, cancellations and order changes cannot be accepted due to the perishable nature of our products.

If your order arrives damaged or you receive the wrong item, please notify us promptly with clear photos. After verification, we will arrange a replacement or provide an appropriate resolution.

If the recipient refuses to accept the delivery or provides an incorrect or incomplete delivery address, the order will be considered fulfilled, and refunds or replacements may not be available.

Customer satisfaction is important to us, and our support team is always ready to assist with any questions or concerns regarding your order.