Refund & Return Policy

At TokyoCakeShop.Com, customer satisfaction is our priority. Every cake is carefully prepared, inspected, and packaged to ensure it arrives in excellent condition. If you experience any issue with your order, please contact our customer support team as soon as possible so we can provide a fair and timely resolution.

Refund Policy

Because our cakes are freshly prepared and perishable, refund eligibility depends on when the cancellation request is made.

• Orders cancelled at least 5 days before the scheduled delivery date are eligible for a full refund, less any applicable payment processing or service fees.

• Orders cancelled 3–4 days before the delivery date may be eligible for a partial refund, depending on the preparation status of the order.

• Orders cancelled less than 3 days before the scheduled delivery date are generally non-refundable, as preparation or production may have already begun.

Returns & Replacements

Due to the perishable nature of our products, cakes cannot be returned once delivered. However, we will gladly arrange a replacement if:

• The wrong item was delivered.

• The cake arrived damaged during transit.

• The product has a verified quality issue.

Please notify us within 24 hours of delivery and provide clear photos of the product and packaging to help us review your request.

Replacement items cannot be exchanged for different products, and refunds are not available for products that have been accepted and consumed.

Our team is committed to resolving any genuine concerns quickly and professionally to ensure the best possible customer experience.